Q I would like to see/change/cancel my online reservation

A Click here to see/change/cancel.
Please call us for the cancellation on the day.
※If you booked our hotel through another website, please contact directly to the website.

Q Are there any cancellation fees?

A Due to the contract, cancellation fees will be required.
Before 5 days 20% of the staying fee, before 1 day 50%, on the day 80%, without any announce 100%
※There are exceptions depending on plans and how the reservation was made. Please contact us for details.

Q Can I get waitlisted?

A Sorry, we do not have any waiting list.
We update the empty room information frequently. Please check online information or contact us directly.

Q Price seems to change each time I ask

A We set different price ranges depending on seasons and days.
Also the price depends on the amount of rooms left at the point of contact.

Q When is the check-in and check-out?

A Check-in starts from 14:00 and please check out before 11:00.
※It can change depending on your plans.

Q Can we ask for the earlier check-in?

A We do not have early-check-in service.

Q Can we check-out later?

A We do not have extension time service for check outs.

Q Is it okay to check in at late time?

A Please contact us in advance if you're checking in after midnight.

Q What is the easiest access from the nearby airport?

A Bus: From Naha airport take the airport limousine bus about 35 minutes
From bus terminal take a walk by 10 minutes.
Car:Drive on National highway 58 route about 35 minutes from Naha airport.

Q Do you have a parking area?

A We have a parking lots for 28 cars.
Parking will be first-come-first-served basis. Reservation cannot be taken.
1200 yen per night for parking.
We will introduce you to another parking area when it's fully parked.
Parking time/price will be different for each parking areas. Please make sure in advance.

Q Do you have any parking areas for bikes?

A We are sorry that we do not have the parking area for bikes.

Q Are there any recommended restaurants near by?

A We have "Restaurants information near around hotel. Please ask front.

Q What can I do to know about the neighbor sightseeing spots?

A Please check our website "Access to the hotel" or "Recommended spots" below.

Q We have a kid want to share bed with. Does it cost?

A It is free for a child under 5 years old per bed.

Q When will the room get cleaned up while staying?

A Room cleaning will be done between 9:00 ~14:00 while your stay.
If you do not need any cleaning ups, please set the magnet "Do not disturb" on the door.

Q Can we invite any non-registered guests into our room?

A For safety reasons, registered guests are prohibited from allowing non-registered guests from staying in their rooms
Please use lobby for meeting ups etc.

Q Are there any rental items?

A ・Iron & Iron board
・Nappy pail
・shoesdryer
・wheel chair
・pants presser
・thermometer
・nail clipper
・light stand
・clothes stand
・rental umbrellas
・charging cords
・hair iron ※Number is limited

Q Do you have any baby car/baby beds/bed guards?

A Yes we have.
・Bed guards　
・baby car　
・baby bed　
We have limited number of items. Please ask front in advance.
For safety reasons, baby should be under 2 years old 13 kg for baby beds.

Q Are there any internet connections in the room?

A Free Wi-Fi can be used in every room and facilities.
Cabled internet connections are not available

Q Do you have an ice cube maker?

A Our ice cube maker is on 5 floor.

Q Do you have any vending machines?

A Vending machine is on 3rd and 5th floor.

Q Do you have any coin laundries?

A Coin Laundry machine is on first floor.

Q I would like to use a microwave

A Microwave is on third floor.

Q Can I smoke in the hotel?

A Rooms and all the public area prohibit from smoking.
Please use the smoking booth on the 1st floor.

Q Do you have any vending machines for cigarettes?

A Sorry, we do not have any tobacco vending machines.

Q When and where is the breakfast?

A Breakfast is served 6:30~10:00 (09:30 last entry) at "Café Kwaziet" on the first floor.

Q Can I send luggage in advance?

A Please make sure to write the staying dates and the stayer's name before sending them to us.
If you are staying in a group, please also write the group leader's name.
After checking the reservation information and the receipt, we will keep them until the check-in date.
However, we will not be able to receive a luggage with cash, valuable items, medicines, fragile items, dangerous items, anything that needs to be kept in a certain temperature, cash on delivery.

Q Can we keep our luggage at the reception after check-in/out?

A We can keep your luggage on the check in/out day.
However, we will not be able to keep a luggage with cash, valuable items, medicines, fragile items, dangerous items, anything that needs to be kept in a certain temperature or a luggage for non-reserved people.

Q Can we send a parcel from the hotel?

A It's available at the front.

Q Can you keep valuables?

A We have safety box in every room. Please use them.

Q Are there any Fax/Copying service?

A We have them at the front in additional charge.

Q Do you have any cleaning service?

A Yes, we do.
The reception is until 10:00 AM at front.
It will be done after 6:00 pm the next day.

Q Are there any massage service?

A We do have massage service.
The reception is open 12:00~24:00.

Q Do you have any room service?

A We are afraid not.

Q Do you have any rooms usable for wheelchairs?

A We have universal room

Q Do you do any money exchanges?

A Sorry, we don't.

Q Request for producing of passports, etc. for identification purposes

A Under the relevant laws and regulations, the Japanese Government is requiring “foreign nationals who do not possess an address in Japan” to provide their ＊nationality and ＊passport number in addition to their ＊name, ＊address, and ＊occupation, etc. and produce and make a copy of their passport upon checking in at lodgings. 
It is also required for any accompanied “foreign nationals who do not possess an address in Japan”
In addition, we ask any U.S. forces to show your military ID card.
Thank you for Your understanding and cooperation.

Q Can we pay by credit cards?

A VISA / JCB / AMEX / Diners Club / MasterCard / Union Pay is available.

Q Can the receipt be addressed to a company's name?

A We can address them to a company's name.
Only for on-site payments

Q Can I get a receipt after making the payments by credit card online?

A If you selected advance online card payments, please issue your receipt by yourself online.
We cannot issue them at the hotel.