FAQ
ACCESS
- QPlease tell me how to get to your hotel from the Miyako airport.
- AIt’s 3 minute by taxi, 10 minutes on foot.
If you are not coming from the Miyako airport, please follow the Nippon Rent-A-Car miyako airport branch. Our hotel is right across from there.
EQUIPMENT
- QDo you have an air purifier for rent?
- AHumidifying air purifiers are installed in all rooms of the hotel.
- QDo you have a light stand for rent?
- AThe number of light stands is limited. We can lend you at the front desk.
- QDo you have a mobile phone charger for rent?
- A
Except for the mobile charger, we have nail clippers or umbrellas at the front desk.
Since the number of the items are limited, we might not able to lend depending on the situation.
SERVICE
- QIs it possible to leave luggage before check-in (after check-out)?
- AOf course, we are pleased to keep your luggage. Please feel free to ask staff.
- QCan you keep package in advance?
- APlease arrange to deliver the package 1 week before your arrival date.
Please make sure that your date of stay and the name of accommodation representative are written on a parcel.
Please note that the cash-on delivery is not acceptable.
- QDo you have WI-FI?
- AFree WI-FI is available in all areas in our hotel.
Regarding the password, please feel free to ask the staff.
- QI want to use the copy machine or fax.
- AWe accept both copy and fax, however, it is not free of charge. If you would like this service, please contact the staff.
- QIs there coin laundry in the hotel?
- AThere are 2 coin laundries available on each floor.
You can check the usage status or remaining time on the TV information.
- QAre there any guest benefit service?
- AWelcome drinks are available in the lobby.
Service time is from 1 PM to 8 PM.
Please feel free to drink anytime while you are staying.
- QDo you have pajamas for children?
- AWe are afraid but we do not have pajamas for children.
We have amenities for them, so we will hand them to you when you check-in.
- QWhere can I park my car?
- AThere is space for 70 cars. Parking lot is available on a first come, first served basis for 500 yen per night.
Even if the 1st parking lot is full, you can park your car at 2nd parking lot for 200 cars within 4 minutes on foot.
There is no need to worry about parking shortage.
Please note that we do not accept a pre-reservation.
- QDo you sell alcohol?
- AIt is sold at the hotel shop. Regarding the purchase of alcohol, the suitable age of guests who can purchase alcohol is limited to those who are over 20 years old.
LIQUIDATION
- QWhat should I do to make a prepayment for events?
- APlease contact us in advance. You can choose from on-sight payment at the front desk or making a payment by bank transfer. For details, we will inform you when you contact us.
RESERVATION
- QIf the room is fully booked, could you put me on the waiting list?
- A
We are afraid but we do not accept putting the guests on the waiting list.
We can accept your reservation if the room is available when you contact us again.
STAY
- QWhen is the check-in/ check-out time?
- ACheck-in 15 : 00
Check-out 11 : 00
- QCan we stay for 3 persons?
- AThe twin rooms have two 110cm wide beds and 100cm wide extra bed, which can accommodate up to 3 persons.
- QIs the room non-smoking?
- AAll rooms in this hotel are non-smoking. (E-cigarette is also not allowed.)
Please smoke in a designated smoking area on the second floor.
- QIn case of reservations of 2 or more, we want adjacent rooms.
- AOf course. We try to prepare the room next to each other. However, please note that we may not be able to prepare the adjacent rooms depending on the situation.
- QCan I meet with visitors in the room?
- AFor security reasons, we do not allow visitors to enter the rooms of our guests.
Please use the lobby to meet with visitors.
- QCan we watch video in the room?
- AOur hotel does not have a DVD player, so you are not able to watch video.
- QDo you have room service?
- AWe do not have room service. Noodles, snacks are sold at the hotel shop.
Vending machines are on the second, and forth floor.
- QIs the toilet and bathroom separate in the room?
- AIt is the modular bathroom, however, it is equipped with a bathtub in all rooms, and it is a convenient type that you can use the restroom while taking a shower.
- QHow many children can sleep together?
- AIn our hotel, pre-school child (0 to 6 year-old child who has not enrolled in elementary school yet) is free of charge. Except for the pre-school child, the standard fee for adult will be applicable.
- QIs it possible to stay with pets?
- ATaking into account the guests with pet allergies, pets are not allowed to stay.
- QCan I extend the check-out time?
- AIf you extend the check-out time, there will be additional charges.
Should you wish to extend, please contact the staff.
- QIs it possible to arrange a taxi?
- AYes, it is. If you contact us, we can make a reservation, however, please note that the taxi driver may not be able to pick you up at the desired time depending on the weather and schedule.
RESTAURANT
- QWhat time does the breakfast start?
- ABreakfast starts from 6:30 AM to 10:00AM (Last entry 9:30AM)
- QPlease tell me the breakfast fee.
- APrice
Adult 1,980yen（tax included）/ Elementary school 1,100yen（tax included）/ pre-school child (Free)
如果未能通过上述方式解决，请联系此处。
TEL : 0980-75-7700
