FAQ

faq

    • Q How long does it take from Kanazawa Station to hotel?

      A It takes about 5 minutes by taxi from JR Kanazawa Station / Hokuriku Shinkansen.
      It takes about 7 minutes by bus, and about 15 minutes on foot.
      Kanazawa station-East Exit, Bus Stop ③ ⑦ ~ ⑩ Take “via Korinbo” → Get off at “Minami_machi Oyama_Shrine”

    • Q Where is the nearest highway’s interchange or bypass? How to access from that?

      A 【From the West Japan area】
      Hokuriku Expressway "Kanazawa Nishi IC" exit ⇒ Go toward the sign "Musashi" ⇒ Turn right under the "Fujie intersection" ⇒ Go straight on "Rokumai intersection" "Yasuecho intersection" ⇒ Turn right at "Musashi intersection" ⇒ "Hyakumangoku street" ⇒ After passing "Kanazawamachi intersection", the hotel will be on your right.
      【From the East Japan area】
      Hokuriku Expressway "Kanazawa Higashi IC" Exit ⇒ Sign "Kanazawa City / Kenrokuen" ⇒ Turn left under "Tanaka Intersection" ⇒ Turn right at "Moriyama Kita Intersection" ⇒ Go straight on "Musashi Intersection" ⇒ "Hyakumangoku street" ⇒ After passing "Kamitsutsumicho intersection", the hotel is on your right.

    • Q Is there a bicycle parking lot or motorcycle parking lot?

      A Free flat parking is available at the hotel entrance. Since there is no lock system, we are not responsible for theft or trouble.
      Also, please note that it is not a reservation system, so please be careful when it is full.

    • Q Is there a convenience store around the hotel?

      A There are 3 convenience stores, 5-min by walk.

    • Q Is there a Starbucks coffee or any cafe around the hotel?

      A Starbucks coffee and Doutor Coffee within a 5-minute on foot.

    • Q Is there a place to shop nearby?

      A There is one department store, it takes 5-min by walk, and there are department stores and high-brand shop areas, it takes 10 min on foot.

    • Q Tell the famous tourist spot, What kind of sightseeing area around the hotel?

      A Easy access to beautiful famous spots, about Kenrokuen Garden, Kanazawa Castle, and Omicho Market. Please experience "The charm of Kanazawa spreads in front of you".
      ・ Kenrokuen Garden, Kanazawa Castle 5 minutes by taxi, 10 minutes by bus, 15 minutes on foot
      ・ Omicho Market 5 minutes on foot ・ Oyama Shrine 5 minutes on foot
      ・ 21st Century Museum of Contemporary Art, 3 minutes by taxi, 8 minutes by bus, 13 minutes on foot
      ・ Higashi Chaya District, 7 minutes by taxi, 13 minutes by bus, 18 minutes on foot
      ・ Buke Yashiki district  5 minutes by taxi, 10 minutes on foot
      ・ Myoryuji (Ninja Temple) 10 minutes by taxi, 15 minutes by bus, 20 minutes on foot

    • Q Is there a parking lot?

      A The hotel does not have parking. We will guide you to the nearby coin parking lot. (Maximum amount: 800 yen to 1,800 yen) Click here for a nearby coin parking map.

    • Q How to get there by bus from Kanazawa Station?

      A Kanazawa station-East Exit, Bus Stop ③ ⑦ ~ ⑩ Take “via Korinbo” → Get off at “Minami_machi Oyama_Shrine”
      Click here for bus stop information.

    • Q Is there a vending machine? Do you sell alcohol?

      A There is a vending machine on B1F. No-Alcohol.

    • Q Please tell me the time of the large communal bath and sauna.

      A Available from 15:00 pm to 11:00 the next morning.

    • Q Is there a towel in the public bath?

      A There are no towels in the public bath. Please bring towels and amenities from your room.

    • Q Is there a shampoo, body soap in the public bath?

      A Shampoos, treatments and body soaps are available.

    • Q Can the public bath be used on a day trip?

      A We apologize for the inconvenience, but only guests and those who have a card key for the room.

    • Q Is there a microwave oven, electric kettle, and eating and drinking space?

      A Located in the 2nd floor free lounge (24h), which can be used by guests.

    • Q Hotel?

      A Click here .

    • Q Can I send my luggage to the hotel?

      A Only prepaid and issued parcels can be mailed. Address is as follows.
      【To】2-33, Kamitsutsumi-cho, Kanazawa, Ishikawa, Japan 920-0869 / Front desk 076-224-9560

      【Please be sure to fill in the following 3 points】
      ・Arrival date 
      ・Guest name (if the guest and booker are different, enter both names) 
      ・Phone number

      ※We do not accept money, valuables, living things, items that require temperature control, or items that may be damaged (art objects, precision machinery, etc.).We are not responsible for any damage. Please be careful. ※We do not accept cash on delivery luggage.

    • Q Can I send my luggage from the hotel?

      A Yes you can. Please contact the front desk on the 2nd floor.

    • Q Can I stay with my pet?

      A We apologize for any inconvenience, but please refrain from bringing pets.

    • Q Is there a curfew?

      A There is no curfew. You can come and go at 24 hours a day. The front desk is 24 hours open.

    • Q Is it possible to stay only for minors (under 18 years old)?

      A Parental consent is required only when staying with a minor (under 18 years old). (One is required for each minor)
      ♢ Click  to download the consent form ① Files in the folder <br/>♢ If handwritten, please fill in the following sentences and put your seal.
      ========================================================

      Visitor     【Guest's full name】    【date of birth : age : purpose of use】
      As a guardian, I agree that the above guests will stay at Torifito Hotel & Pod Kanazawa Hyakumangoku Dori.
      In addition, in the event of damage to the hotel or other guests, we will jointly compensate for the damage.
      【Accommodation date】    For     days   From                                    【Parent's full name : relationship : ㊞】
      【Entry date】               【Parent's phone number】
      【Parent's address】
      (Please note that if you do not show your consent form at check-in, you will be refused your stay.)

      ========================================================

    • Q Please tell me about amenities.

      A Bath Towel・Face Towel・Lounge Wear・Slippers・Bag for bathroom・Toothbrush & Paste
      ※The women’s floor and women's public bath are equipped with a powder room equipped with a face wash, makeup remover, lotion, milky lotion, curling iron, and negative ion dryer.

    • Q Can I leave my luggage before check-in and after check-out?

      A We will keep it free of charge. Please contact the front desk on the 2nd floor.
      ※We do not accept money, valuables, living things, items that require temperature control, or items that may be damaged (art objects, precision machinery, etc.).We are not responsible for any damage. Please be careful.

    • Q Is there a laundry service or the launderette, laundromat?

      A There is no laundry service. The launderette, laundromat on the B1F.<br/>

      Coin laundry fee Min Price Caution
      Wash , Dry 120 ¥500JPY ~3kg
      80 ¥400JPY ~1kg
      Wash 35 ¥300JPY ~6kg
      Dry 30 ¥100JPY  

    • Q Do you have a massage service?

      A We apologize for any inconvenience, we do not have massage service.

    • Q Can you arrange a taxi?

      A We can arrange it. Please contact the front desk on the 2nd floor. Depending on the availability of vehicles, we may not be able to meet your request.

    • Q Do you have breakfast?

      A Plaese check the reservation.

    • Q Is there a microwave, electric kettle, and eating/drinking space?

      A Located on the 2nd floor free lounge (24h), for our guests.

    • Q When is the check-in and check-out time?

      A Check-In time is 15:00 PM / Check-Out time is 11:00 AM (Early check-in is available free of charge depending on availability on the day)

    • Q Is it possible to check-in early?

      A Early check-in is available free of charge depending on availability on the day.
      If there are no vacancies, we will keep your luggage for free of charge.

    • Q Can I have a late check-out?

      A It can be extended until 14:00.
      << additional fee >> \1,000 JPY per hour (tax included)

    • Q Can I use a credit card? Please tell me about payment method.

      A You can payment with credit card (VISA, Master, JCB, AMEX, Diners, UnionPay etc.)
      To pay with cash app, electronic money.

    • Q Can I use a gift card?

      A We apologize for the inconvenience, but it is not available.

    • Q Can I use the free Wi-Fi?

      A Free Wi-Fi is available on all floors.

    • Q Can I smoke in the room?

      A All rooms are Non-Smoking. The smoking booth on the 2nd floor.

    • Q What age for free sleeping with children?

      A 0 to 12 years old children can sleep with familiy, over 12 years old will be adult rate.

    • Q Is there a pajama and amenities for children?

      A We apologize for any inconvenience, but we do not have pajamas or amenities for children.

    • Q Tell me about room service. Can I eat something in the room?

      A No room service and No eating in a room of pod-type. We have free lounge (24 hours)  for all guests on the 2nd floor.

    • Q Is there a refrigerator in the room? Is there something in the refrigerator?

      A There is no refrigerator at the room of pod-type. A free drink bar is available in the free lounge on the 2nd floor (24 hours).
      The premium room has an empty refrigerator. Guests staying in premium rooms also have access to the complimentary drink bar in the lounge (24 hours).

    • Q How much is the cancellation fee? When will the cancellation fee be charged?

      A Only cancellations on the day and the day before will be charged in full. Cancellations up to 3 days in advance are accepted free of charge.

    • Q Can I leave my luggage before check-in and after check-out?

      A We will keep your luggage for free of charge at the front desk on the 2nd floor.
      ※We do not accept money, valuables, living things, items that require temperature control, or items that may be damaged (art objects, precision machinery, etc.).We are not responsible for any damage. Please be careful.

    • Q Is it possible to lock the door?

      A Room of pod-type can not be locked the door. The elevator and each floor have card security and are divided into women-only floors and men-only floors. For pod-type rooms, a safe and shared luggage space (keys can be rented) are available.

    • Q Is there a women’s floor?

      A Room of pod-type is divided into a women’s floor and a men’s floor. The premium room is not divided.

    • Q Tell me about securities.

      A The entire hotel is fully equipped with card security and video camera. It is designed so that you cannot enter without a customer-specific card key that you will receive at check-in. Card security is also installed in the elevator, large communal bath, and each dedicated floor, so even one woman can use it with confidence and sefely.

    • Q If I book more than one room, can I stay in the next or nearby room?

      A It is possible, but we may not be able to meet your request depending on the availability of the day, the type of room, the floors for men and women, etc.

    • Q Please tell me about rental items.

      A Pants / Trouser Press・Headphones・Iron・Humidifier・Ling Key for Luggage・Transformer・Mobile Phone Charger・Sanitary Items

    • Q Please tell me the facilities and size of the rooms?

      A 【ECONOMY POD】 W 2.1m / D 2.1m / H 2.1m / 2.5㎡
      ・Free Wi-Fi ・Air conditioner  ・32 inch TV ・Bedside power supply ・Hanger ・Dimmer light ・Safety box
      【SUPERIOR POD】 W 2.1m / D 2.1m / H 2.1m / 4.4㎡ /
      ・Free Wi-Fi ・Air conditioner  ・32 inch TV ・Bedside power supply ・Hanger ・Dimmer light ・Safety box ・Desk ・Mirror ・Safety box
      【PREMIUM ROOM】  40㎡ 
      ・KOTATSU:Japanese table (seasonal) ・Free Wi-Fi ・Air conditioner ・64 inch TV ・Bedside power supply ・Closet ・Dimming light ・Full-length mirror ・Table ・Electric kettle ・Air purifier and humidifier ・ Refrigerator

    • Q Can I watch pay TV (VOD)? Can I watch satellite broadcasting?

      A We apologize for the inconvenience, but there is no paid broadcasting (VOD). BS satellite broadcasting is available in all guest rooms.

If the above does not solve the problem, please contact us.
TEL : 076-224-9560

Contact Form

TORIFITO HOTEL&POD KANAZAWAHYAKUMANGOKUDORI

〒920-0869
石川県金沢市上堤町2-33

TEL076-224-9560

FAX 076-224-9561

MAILhello_knz@torifito.jp

TORIFITO HOTEL&POD KANAZAWAHYAKUMANGOKUDORI

〒920-0869 2-33 Kamitsutsumi-cho, Kanazawa, Japan

TEL076-224-9560

FAX 076-224-9561

MAILhello_knz@torifito.jp