FAQ FAQs
About check-out payment
- QDo you accept credit cards?
- AWe accept Visa, JCB, AMEX, Diners Club, MasterCard, and Union Pay.
- QIf I pay online with credit card, will hotel issue the receipt?
- AIf you choose to pay by credit card at the time of reservation, you can issue the receipt online by yourself. Please note that the hotel will not be able to issue the receipt.
About booking
- QHow can I confirm, change or cancel a booking made online?
- APlease click here to confirm, change, or cancel your reservation. (For same-day cancellations, please call us directly.)
For bookins made through websites other than our official website, please contact the website where you made the booking directly.
- QWhat is the cancellation policy?
- AIn accordance with our hotel's Terms and Conditions, cancellation fees will be charged as follows:
50% on the day before, 80% on the day of arrival, and 100% if no notice is given (no-show).
*This does not apply to special offers, where the booking was made, or group bookings. Please contact the hotel directly if this applies to you.
- QCan I be placed on a waiting list?
- AWe do not have a waiting list. Please check room availability on our website or contact the hotel directly.
- QWhy are the fees different each time I make inquiry?
- AOur rates vary depending on the season and the day of the week. The rates we offer will vary depending on the availability of rooms at the time of your inquiry or booking status.
If the above does not solve the problem, please contact us.
TEL : 076-210-9010
