FAQ Frequently Asked Questions
Facilities
- QIs the public bath available for day use? What are the rates and hours?
- A● Day-use bathing rates
Adults: ¥600; children: ¥300
● Hours
5:00 a.m.–10:00 a.m. (last admission at 9:00 a.m.)
2:00 p.m.–midnight (last admission at 11:00 p.m.)
- QIs parking available, and how much does it cost?
- AYes. On-site parking is available for up to 33 vehicles.
Advance reservations are required, so please contact the hotel before your stay.
Parking is free for passenger cars.
Vehicles that extend beyond a standard passenger-car parking space are charged ¥1,000 per vehicle, per night.
Phone: 0136-55-5007
*During winter, snow limits the number of available parking spaces. Vehicles without reservations may not be accommodated.
Check-in and Check-out
- QCan I store my luggage before check-in or after check-out?
- AYes. We can store your luggage at the front desk, or you can use a coin-operated locker. The coin is returned after use.
A changing room is also available after check-out. Please feel free to ask our staff.
Facilities
- QIs there an ice machine?
- ANo, there is no ice machine on the premises.
If you need ice, please ask at the front desk.
- QAre smoking rooms available?
- ANo. All guest rooms are non-smoking.
If you wish to smoke, please use the property’s designated smoking area on the first floor.
- QDo the guest rooms have baths?
- ANo. There are no baths in the guest rooms. Please use the large communal bath, which has shower stalls.
The communal bath is available from 2:00 p.m. to 10:00 a.m. the following day. (Cleaning hours are from 10:00 a.m. to 2:00 p.m.)
Payment
- QCan I pay by credit card?
- AWe accept VISA / JCB / AMEX / Diners Club / MasterCard / Union Pay.
- QCan I have a receipt issued in my company’s name?
- AYes. We can issue the receipt in your company’s name.
- QWill I receive a receipt if I pay online by credit card?
- AIf you select advance card payment when making your reservation, you will need to generate your receipt online yourself. Receipts cannot be issued at the hotel.
Reservations
- QHow can I view, change, or cancel my online reservation?
- AUse this link to view, change, or cancel your reservation. If you need to cancel on the day of arrival, please call the hotel directly.
* If you booked through a website other than our official website, please contact that website directly.
- QWill I be charged a cancellation fee?
- AIn accordance with our accommodation terms and conditions, the following cancellation fees apply:
One day before arrival: 50%
Day of arrival: 80%
No-show without notice: 100%
* Certain rate plans, booking methods, and group reservations may be subject to different cancellation policies. Please contact the hotel directly for details.
- QCan I join a cancellation waiting list?
- AWe do not offer a cancellation waiting list. Please check current room availability online or contact the hotel directly.
- QWhy is the rate different each time I inquire?
- AOur rates vary depending on the season, day of the week, and other factors. The rate quoted will also depend on room availability at the time of your inquiry or reservation.
- QCan minors stay at the hotel without an adult?
- AGuests under 18 are required to provide a consent form from a parent or legal guardian.
*Guests under 13 must be accompanied by a parent or guardian.
Please send the form to the hotel by post or fax before check-in.
*If the consent form cannot be verified, the guest may not be permitted to stay.
Download the consent form here →Download
If the above does not solve the problem, please contact us.
TEL : 0136-55-5007
